Grafana Partner & Reseller

Observability that tells you what matters.

Critical Element designs, builds, and runs Grafana stacks for teams who need signal and deep insight into their observability data. Licensing, design, engineering, and support from one partner.

Built by people with 15+ years in observability

Observe · Detect
Analyze · Respond

GrafanaLokiTempoMimirPyroscopeOpenTelemetryPrometheus
Services

Three ways we help.

From design to deployment, we are there every step of the way to share our expertise.

Licensing

Grafana Cloud licensing and sizing

Buy Grafana through a partner who sizes it for your workload, handles procurement and stays on the account after the paperwork.

  • Grafana Cloud tiers and usage planning
  • Grafana Enterprise for on-premises requirements
  • Renewals, growth and right-sizing
Engineering

Design and build

Metrics, logs, traces and profiles on the Grafana LGTM Stack (Loki for logs, Grafana for visualization, Tempo for traces, Mimir for metrics), fed by the telemetry data you need for deep insight.

  • Architecture design and migration
  • OpenTelemetry collectors and pipelines
  • Dashboards, alerting and SLOs
Operations

Run and support

Ongoing help for the teams who own the stack: health checks, tuning, upgrades, and training so the knowledge stays in-house.

  • Managed Grafana and stack care
  • Cost and cardinality tuning
  • Training and runbooks

Not sure which one you need? That's what the health check is for.

Start with a free health check
Grafana Partner

Same Grafana. A partner on your side.

Buying through Critical Element gets you the same Grafana Labs products, plus people who have deployed them before and answer the phone afterward.

Products
Grafana Cloud (Metrics, Logs, Traces, Profiles) and Grafana Enterprise.
Procurement
Quotes, sizing and paperwork handled by us. One vendor relationship, one invoice.
Onboarding
Migration and setup by engineers who run this stack, not a ticket queue.
After the sale
Direct access to the team for renewals, growth and escalations.
Open by design

Open standards. Your data stays yours.

We build on open source and open standards on purpose. It's the difference between owning your observability and renting it.

No lock-in

Your telemetry lives in open formats on open-source components. Change tools, change vendors, or bring it in-house without leaving your data behind.

Standards-based

OpenTelemetry for collection, Prometheus for metrics. Instrument once and every tool that speaks the standard can read it, now and later.

Community-backed

Grafana, Loki, Tempo and Mimir are open source with large communities behind them. Whatever you hit, someone has hit it before, and the fix is public.

How we work

Assess, build, run.

Every engagement starts small and earns the next step.

01

Assess

We look at what you collect, what it costs and what nobody reads. You get a written plan with sizing and a price.

02

Build

We implement the plan with your team in the loop: pipelines, dashboards, alerting and licensing in place.

03

Run

We stay on as far as you want us: support, tuning, upgrades, or a clean handover with runbooks.

About

Clarity in complexity.

Critical Element is an observability and telemetry practice and a Grafana Partner, built by people who have spent 15+ years in observability across Grafana, Splunk, Cribl and AppDynamics. We work with engineering and platform teams who want deeper insight into their observability data, on open standards like OpenTelemetry and Prometheus, so your data stays yours.

Contact

Tell us what you need to see.

Start with a free health check, or write to us directly about licensing, an assessment, or a second opinion on your observability stack.

sales@criticalelement.io
Health check

Where does your stack sit today?

Free of charge. We look at what you collect, what it costs, and what nobody reads, then hand you a written findings report. Specifics, not a pitch.

We only use this to reply about your health check.